Privacy Policy - Token Savvy Labs

1. Introduction
Token Savvy Labs (“we”, “us”, “our”) is committed to respecting and protecting your privacy. We recognize the importance of safeguarding personal information and are dedicated to maintaining transparency regarding how we collect, process, and store your data. This Privacy Policy governs your use of our website (tokensavvylabs.com) and outlines the manner in which we handle data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Scope of This Policy and the Role of Data Controller
This Policy applies to all users of tokensavvylabs.com and related services. In accordance with GDPR, Token Savvy Labs is the Data Controller with respect to the personal data you provide to us. As Data Controller, we determine the purposes and means of the processing of your personal data.

3. Categories of Data We Process

We collect and process the following categories of personal data:

– Usage Data: Information relating to your interaction with our website, such as browser type, IP address, pages viewed, time spent on pages, and session identifiers.
– Account Data: Information provided during registration or account setup including your full name, email address, mailing address, and phone number.
– Profile Data: Preferences, user activity, purchase history, and behavior data generated during your use of our services.
– Communication Data: Correspondence sent to us via email or technical support platforms, including support requests and the history of contact.
– Technical Data: Data concerning devices used to access our services including operating system, device identifiers, and configuration settings.
– Transaction Data: Payment information, shipping addresses, purchase confirmations, and delivery records.
– Preference Data: Marketing preferences, opted-in communication channels, and product-related interests.

4. Legal Bases for Processing

We rely on the following legal grounds to process personal data:

– Legitimate Interests: To enhance security, optimize service delivery, prevent fraud, and develop new features.
– Contractual Necessity: To perform our obligations under any agreement entered into with you.
– Consent: Where you have explicitly granted permission for specific data uses, such as receiving marketing communications or participating in surveys.
– Legal Obligation: Where required by applicable law to retain or disclose certain information.

5. Your Rights

Under GDPR and other applicable laws, you are entitled to the following rights regarding your personal data:

– Right of Access: To obtain confirmation as to whether or not your data is being processed and to access such data.
– Right to Rectification: To request correction of inaccurate or incomplete personal data.
– Right to Erasure: To request deletion of your data when it is no longer necessary or where processing is unlawful.
– Right to Restriction: To restrict our processing where you contest the accuracy or legality of the processing.
– Right to Data Portability: To receive your personal data in a structured, commonly used, machine-readable format and to transfer such data to another controller.

To exercise any of your rights, please contact us at [email protected].

6. Security Measures

We employ robust technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or loss. These measures include:

– Encryption of sensitive data during transmission and at rest
– Role-based access controls within our internal systems
– Regular data backups to mitigate accidental loss
– Staff training on data protection, privacy regulations, and secure handling of information

7. International Data Transfers

Where it is necessary to transfer personal data outside the European Economic Area (EEA) or other jurisdictions with data transfer restrictions, we implement adequate safeguards, including Standard Contractual Clauses approved by the European Commission, or other legally recognized mechanisms that ensure the protection of your information in accordance with applicable law.

8. Data Retention

We retain personal data only for as long as necessary for the purposes listed above:

– Usage Data: Retained for up to 12 months for analytics and optimization
– Account Data: Stored as long as your account remains active, and for up to 6 years thereafter in accordance with audit and legal obligations
– Profile Data: Retained during account life and up to 3 years following inactivity, for user experience refinement
– Communication Data: Stored for 3 years following the last contact in support of quality assurance and complaint handling
– Technical Data: Retained for up to 12 months for security monitoring
– Transaction Data: Retained for at least 7 years as required by accounting and tax law
– Preference Data: Stored until you withdraw consent or modify your marketing preferences

9. Cookie Policy

Our website uses cookies and similar technologies to enhance your experience and collect data about your interaction with the site. These include:

– Essential Cookies: Required for the website’s core functionality and security
– Functional Cookies: Enable customization of content, regional preferences, or user settings
– Analytical Cookies: Help us understand user behavior, improve website performance, and measure the effectiveness of campaigns
– Performance Cookies: Monitor server performance and responsiveness

10. Cookie Management and Compliance

By continuing to use tokensavvylabs.com, you agree to our use of cookies as described. Upon your first visit, you are prompted to configure your preferences. You can modify your settings or withdraw consent at any time by accessing the ‘Cookie Settings’ on our website. We support the Global Privacy Control (GPC) signal and adhere to both GDPR and CCPA requirements regarding cookie use and tracking technologies.

11. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 13, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided us with personal data are encouraged to contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to amend this Privacy Policy at any time to reflect legal, regulatory, or operational changes. Where changes materially affect your rights or obligations, we will notify you through appropriate channels, including email or a notice on our website. Continued use of tokensavvylabs.com following updates indicates your acceptance of the revised Policy.

13. Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about the handling of your data, please contact us at:

Email: [email protected]
Website: https://tokensavvylabs.com

Token Savvy Labs is committed to the responsible processing of personal data and to full compliance with all applicable data protection laws. We welcome any inquiries or concerns you may have regarding your privacy and data rights.